Privacy Policy

1. Data Collection

Routeon collects and processes the following categories of personal data:

• Account Information: Name, email address, company name, and billing information.
• Usage Data: API requests, token consumption, and service utilization metrics.
• Technical Data: IP addresses, device information, and browser type.
• Communication Data: Support tickets, feedback, and correspondence.

2. Data Processing

We process your data for the following purposes:

• Provision and management of our AI Gateway services.
• Billing, invoicing, and account management.
• Security, fraud prevention, and compliance.
• Communication about services and updates.
• Improvement of our services through analytics.

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion.
• Usage Logs: Retained for 90 days for security and billing purposes.
• Billing Records: Retained for 7 years as required by law.
• Security Logs: Retained for 1 year for audit and security purposes.

4. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest and in transit.
• Security controls and deployment-specific safeguards are documented separately.
• Regular security audits and penetration testing.
• Multi-factor authentication for all administrative access.
• Role-based access control with least privilege principle.

5. Your Rights

Under GDPR, CCPA, and other applicable regulations, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Portability: Receive your data in a portable format.
• Objection: Object to certain processing activities.

6. Data Deletion

Upon request, we will delete your personal data within 30 days. To request data deletion:

• Submit a request through your account settings.
• Contact our support team at privacy@routeon.ai.
• Submit a written request to our Data Protection Officer.

7. Third-Party Services

We use the following categories of third-party services:

• Cloud Infrastructure: For hosting and running our services.
• Payment Processors: For processing payments securely.
• AI Model Providers: For routing requests to various AI models.
• Analytics Services: For understanding service usage.

8. Contact Us

For privacy-related inquiries or to exercise your rights, please contact: